HANADI AL ZAABI

Coordinator – Visitor and Services

Abu Dhabi, UAE

Profile summary

Dynamic and results-driven professional with over 9 years of experience in facilities management, visitor services, and logistics coordination within ADNOC Group. Adept at managing administrative and booking operations, streamlining processes, and enhancing customer satisfaction. Proven ability to handle high-pressure environments, maintain SAP systems, and ensure ISO compliance. Committed to operational excellence and collaborative teamwork to meet organizational goals.

Career highlights

Ensured Operational Efficiency: Managed day-to-day service requests and ensured operational efficiency.

Enhanced Internal Communication: Enhanced internal communication and supported cross-team collaboration.

Key skills

Skills
Visitor Experience ManagementTravel & Booking CoordinationSAP & Procurement SystemsLogistics & Inventory ControlFacilities & Project ManagementReimbursement & Financial ProcessingCross-Team Collaboration & CommunicationData Analysis & Reporting (Visitor Traffic, Satisfaction)CRM (Customer Relationship Management) SystemsDigital Marketing & Content Creation (Visitor Engagement)Event Planning & Management (Large-Scale Visitor Events)Accessibility & Inclusion (Universal Design Principles)

Professional experience

Coordinator – Visitor and ServicesMay 2023 - Present
ADNOC Headquarters | Abu Dhabi, UAE

- Coordinated visitor experiences and ensured smooth service delivery. - Managed day-to-day service requests and ensured operational efficiency. - Enhanced internal communication and supported cross-team collaboration. - Contributed to service quality improvements and customer satisfaction.

  • Coordinated visitor experiences and ensured smooth service delivery.
  • Managed day-to-day service requests and ensured operational efficiency.
  • Enhanced internal communication and supported cross-team collaboration.
  • Contributed to service quality improvements and customer satisfaction.
Booking Team Member – Travel and ReservationsJan 2023 - Present
ADNOC Headquarters | Abu Dhabi, UAE

- Handled bookings, travel tickets, hotel payments, and reimbursements. - Managed SAP travel requests and processed related expenses. - Ensured compliance with policies and accurate documentation.

  • Handled bookings, travel tickets, hotel payments, and reimbursements.
  • Managed SAP travel requests and processed related expenses.
  • Ensured compliance with policies and accurate documentation.
Logistics & Facilities OfficerDec 2015 - May 2023
ADNOC Distribution

- Oversaw logistics operations, project tracking, and cost control. - Managed procurement, GRNs, and maintenance services. - Ensured ISO compliance and maintained audit documentation.

  • Oversaw logistics operations, project tracking, and cost control.
  • Managed procurement, GRNs, and maintenance services.
  • Ensured ISO compliance and maintained audit documentation.

Education

Bachelor's Degree, Business Information SystemsJan 2005 - Jan 2010
Ittihad University